Toyota Corolla Cross: How To Proceed With Troubleshooting

CAUTION / NOTICE / HINT

HINT:

• Use the following procedure to troubleshoot the power door lock control system.
• *: Use the GTS.

PROCEDURE

1.	VEHICLE BROUGHT TO WORKSHOP

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2.	CUSTOMER PROBLEM ANALYSIS CHECK

HINT:

• In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
• Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.
• The following 5 items are important points for problem analysis:

What	Vehicle model, system name
When	Date, time, occurrence frequency, whether the problem occurred recently or has been occurring for a long time
Where	Whether the problem occurs at a specific location
Under what conditions?	Whether the doors were locked or unlocked, whether the ignition switch was ON, whether the engine has started
How did it happen?	Problem symptoms

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3.	READ AND SAVE VEHICLE CONTROL HISTORY*

NOTICE:

• If the vehicle or vehicle controls are operated (for example, during initial inspection when the vehicle is brought in for repair) before vehicle control history has been read out and saved, the vehicle control history information could be lost.
• The function "Read vehicle control history" uses the current system time setting inside the GTS and the time counter inside the controlling ECU to calculate the timings shown in the vehicle control history. For this reason, before reading out the vehicle control history, first make sure that the GTS system clock is accurately set to the current time.

(a) Read and save vehicle control history using the GTS.

Click here

Body Electrical > Main Body > Utility

Tester Display
Vehicle Control History (RoB)

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4.	INSPECT AUXILIARY BATTERY VOLTAGE

(a) Measure the auxiliary battery voltage.

Standard voltage:

11 to 14 V (ignition switch off)

If the voltage is below 11 V, recharge or replace the auxiliary battery before proceeding to the next step.

(b) Check the fuses and relays.

(c) Check the connector connections and terminals to make sure that there are no abnormalities such as loose connections, deformation, etc.

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5.	CHECK CAN COMMUNICATION SYSTEM*

(a) Using the GTS, check for CAN communication system DTCs.

• for HEV Model: Click here
• for Gasoline Model: Click here

Result	Proceed to
CAN DTCs are not output	A
CAN DTCs are output(for HEV Model)	B
CAN DTCs are output(for Gasoline Model)	C

B

GO TO CAN COMMUNICATION SYSTEM

C

GO TO CAN COMMUNICATION SYSTEM

A

6.	CHECK LIN COMMUNICATION SYSTEM*

(a) Using the GTS, check for LIN communication system DTCs.

Click here

Result	Proceed to
LIN DTCs are not output	A
LIN DTCs are output	B

B

GO TO LIN COMMUNICATION SYSTEM

A

7.	CHECK POWER WINDOW CONTROL SYSTEM*

(a) Clear the DTCs.

Click here

Body Electrical > Master Switch > Clear DTCs

(b) Recheck for DTCs.

Click here

Body Electrical > Master Switch > Trouble Codes

Result	Proceed to
DTC B2312 is not output	A
DTC B2312 is output	B

B

GO TO POWER WINDOW CONTROL SYSTEM

A

8.	CHECK FOR DTC*

(a) Clear the DTCs.

Body Electrical > Main Body > Clear DTCs

(b) Recheck for DTCs.

Body Electrical > Main Body > Trouble Codes

Result	Proceed to
DTC B124300 is not output	A
DTC B124300 is output	B

B

GO TO DIAGNOSTIC TROUBLE CODE CHART

A

9.	PROBLEM SYMPTOMS TABLE

(a) Refer to Problem Symptoms Table.

Click here

Result	Proceed to
Fault is not listed in Problem Symptoms Table (Fault can be simulated)	A
Fault is not listed in Problem Symptoms Table (Fault cannot be simulated)	B
Fault is listed in Problem Symptoms Table	C

B

CHECK FOR INTERMITTENT PROBLEMS

C

ADJUST, REPAIR OR REPLACE IN ACCORDANCE WITH PROBLEM SYMPTOMS TABLE

A

10.	OVERALL ANALYSIS AND TROUBLESHOOTING*

(a) Terminals of ECU

Click here

(b) Data List / Active Test

Click here

(c) Operation Check

Click here

(d) Inspection

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11.	REPAIR OR REPLACE

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12.	CONFIRMATION TEST

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END

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