Toyota Corolla Cross: Problem Symptoms Table
PROBLEM SYMPTOMS TABLE
HINT:
- Use the table below to help determine the cause of problem symptoms. If multiple suspected areas are listed, the potential causes of the symptoms are listed in order of probability in the "Suspected Area" column of the table. Check each symptom by checking the suspected areas in the order they are listed. Replace parts as necessary.
- Inspect the fuses and relays related to this system before inspecting the suspected areas below.
- When a symptom indicates that a service is malfunctioning, use the GTS
to check whether the service subscription is active.
Click here
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|
Symptom |
Suspected Area |
Link |
|---|---|---|
|
"Communication Module failure detected, please contact your dealer" message is played |
Diagnostic Trouble Code Chart (Red Indicator has failed and cannot indicate a failure) |
|
|
"Communication Module Activation Failed" message is played |
Contact Telematics Service Provider to verify any network problems |
- |
|
Wait for a while, then move to different location and retry (try to find location with better signal reception) |
- |
|
|
Diagnostic Trouble Code Chart |
|
|
|
"Unable to Connect the Emergency Call Center" or "Unable to Connect to the Call Center" message is played |
Wait for a while, then move to different location and retry (try to find location with better signal reception) |
- |
|
Perform Vehicle Inquiry on GTS and verify subscription status |
- |
|
|
Refer to "UNABLE TO CONNECT TO CALL CENTER" |
|
|
|
"Safety Connect is not active" message is played |
Perform Vehicle Inquiry on GTS and verify subscription status |
- |
|
Explain to the customer that the system is in shipping mode, and confirm whether or not they would like to change to active mode |
- |
|
Symptom |
Suspected Area |
Link |
|---|---|---|
|
Green indicator abnormal (Remains OFF) |
Refer to "GREEN INDICATOR REMAINS OFF" |
|
|
Red indicator abnormal (Remains ON) |
Refer to "RED INDICATOR REMAINS ON" |
|
|
Illumination on the manual (SOS) switch panel does not turn on |
Proceed to "Emergency Call Switch Illumination Circuit" |
|
|
Symptom |
Suspected Area |
Link |
|---|---|---|
|
The operator's voice is wavering/choppy during the emergency call |
Set the volume at the default or lower if the customize volume is set to a value larger than the default |
|
READ NEXT:
Terminals Of Ecu
TERMINALS OF ECU
CHECK DCM (TELEMATICS TRANSCEIVER)
Terminal No. (Symbol)
Terminal Description
Condition
Specified Condition
I200-1 (+B
Diagnosis System
DIAGNOSIS SYSTEM
DESCRIPTION
(a) The DCM (telematics transceiver) control the vehicle safety
connect system functions. Safety connect system data and Diagnostic Trouble Codes
(DTCs) can be read
Data List / Active Test
DATA LIST / ACTIVE TEST
DATA LIST
NOTICE:
In the table below, the values listed under "Normal Condition" are
reference values. Do not depend solely on these reference values when decidi
SEE MORE:
Problem Symptoms Table
PROBLEM SYMPTOMS TABLE
HINT:
Use the table below to help determine the cause of problem symptoms. If
multiple suspected areas are listed, the potential causes of the symptoms are
listed in order of probability in the "Suspected Area" column of the table.
Check each symptom by
Inspection
INSPECTION PROCEDURE 1. INSPECT REAR DOOR LOCK WITH MOTOR ASSEMBLY LH
(a) Check the door lock motor operation. (1) Apply auxiliary battery voltage to the motor connector and check the operation of the door lock motor.
OK:
Measurement Condition
Specified Condition
Auxi
