Toyota Corolla Cross: My Settings cannot be Used on the Multi-display
CAUTION / NOTICE / HINT
NOTICE:
Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed.
Click here .gif)
PROCEDURE
|
1. |
CHECK MODEL |
|
Result |
Proceed to |
|---|---|
|
w/ Navigation Function |
A |
|
w/o Navigation Function |
B |
| B | .gif)
|
GO TO STEP 12 |
|
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|
2. |
CHECK MY SETTINGS SYSTEM |
(a) Check that the my settings system operates normally.
HINT:
Click here
|
Result |
Proceed to |
|---|---|
|
Operates normally |
A |
|
Not operates normally |
B |
| B |
|
GO TO MY SETTINGS SYSTEM |
|
|
3. |
CHECK PROBLEM SYMPTOMS (MY SETTINGS FUNCTION) |
(a) Confirm problem symptoms
(1) Confirm the problem symptoms of the my settings function, and proceed to the respective link.
|
Problem symptoms |
Proceed to |
|---|---|
|
The settings screen does not display the vehicle name or user name |
A |
|
My settings cannot be created, stored, deleted or uploaded |
B |
|
A value the my settings function cannot be changed |
|
|
A value of the my settings function changes by itself |
|
|
The data of the my settings function cannot be transferred to another vehicle |
|
|
The individual cannot be identified |
C |
| B |
|
GO TO STEP 5 |
| C |
|
GO TO STEP 10 |
|
|
4. |
INSPECT TELEMATICS SYSTEM |
(a) Check that the telematics system operates normally.
HINT:
Click here
|
Result |
Proceed to |
|---|---|
|
Malfunction not occurs |
A |
|
Malfunction occurs |
B |
| A |
|
REPLACE RADIO & DISPLAY RECEIVER ASSEMBLY |
| B |
|
GO TO TELEMATICS SYSTEM |
|
5. |
SERVICE CHECK (GNSS CHECK) |
|
(a) Enter diagnostic mode. Click here |
|
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(b) Select "Function Check/Setting" from the "Service Menu" screen.
(c) Select "from the "Function Check/Setting I" screen.
(d) Select "Time Setting" from the screen.
(e) Check "GNSS Time Setting" screen and confirm that "Current time" is set correctly.
|
Result |
Proceed to |
|---|---|
|
"Current time" is correct |
A |
|
"Current time" is not correct |
B |
| B |
|
GO TO PROBLEM SYMPTOMS TABLE (NAVIGATION FUNCTION) |
|
|
6. |
CHECK USAGE CONDITIONS OF SMARTPHONE AND APPLICATIONS |
(a) Check that the customers smartphone and applications meet the following conditions:
NOTICE:
If it is necessary to change smartphone settings, update software, etc., make sure to obtain the permission of the customer first.
- The smartphone is turned on
- The smartphone is ready to communicate
- The operation of the smartphone has been confirmed
- The time displayed by the smartphone is correct
- Applications are installed
- Each application is the latest version
(b) Check for malfunctions and confirm that the device operates correctly.
|
Result |
Proceed to |
|---|---|
|
Malfunction does not occur |
A |
|
Malfunction occurs |
B |
| A |
|
END (SMARTPHONE OR APPLICATION WAS CAUSE) |
|
|
7. |
CHECK CONDITION (USER ID USAGE CONDITION) |
(a) Check that the same user ID is not being used for other vehicles.
NOTICE:
If it is necessary to confirm the settings of the smartphone, make sure to obtain the permission of the customer first.
HINT:
By confirming the vehicle registered to each application and then contacting the call center, it can be confirmed whether the same user ID is used for other vehicles.
(b) Check for malfunctions and confirm that the device operates correctly.
|
Result |
Proceed to |
|---|---|
|
Malfunction does not occur |
A |
|
Malfunction occurs |
B |
| A |
|
END (SAME USER ID BEING USED FOR OTHER VEHICLE) |
|
|
8. |
CHECK PIN CODE |
(a) Check the PIN CODE matches the registered PIN code.
|
Result |
Proceed to |
|---|---|
|
PIN CODE does not match |
A |
|
PIN CODE match |
B |
| A |
|
USING THE APPLICATION, OBTAIN A NEW PIN CODE AND CHECK WHETHER THEY MATCH |
|
|
9. |
CHECK CENTER OPERATION STATUS |
(a) Check that operation is normal from a dealer account in a different vehicle.
|
Result |
Proceed to |
|---|---|
|
Is interrupted or down for maintenance |
A |
|
Is not interrupted or down for maintenance |
B |
| A |
|
END (CENTER WAS CAUSE) |
| B |
|
REPLACE RADIO & DISPLAY RECEIVER ASSEMBLY |
|
10. |
CHECK USAGE CONDITIONS |
(a) Check if the application is signed out.
|
Result |
Proceed to |
|---|---|
|
The application is signed out |
A |
|
The application is not signed out |
B |
| A |
|
SIGN IN TO THE APPLICATION AND CHECK AGAIN |
|
|
11. |
CHECK USAGE CONDITIONS OF SMARTPHONE AND APPLICATIONS |
(a) Check that the customers smartphone and applications meet the following conditions:
NOTICE:
If it is necessary to change smartphone settings, update software, etc., make sure to obtain the permission of the customer first.
(b) The smartphone is turned on
(c) The smartphone is ready to communicate
(d) Check that the "Bluetooth" setting of the smartphone is set to on
(e) The operation of the smartphone has been confirmed
(f) The time displayed by the smartphone is correct
(g) Applications are installed
(h) Each application is the latest version
(i) The application is started and the user is signed in
(j) The smartphone is displayed on "Bluetooth devices" on the my settings screen of the in-vehicle device.
(k) Check for malfunctions and confirm that the device operates correctly.
|
Result |
Proceed to |
|---|---|
|
Malfunction does not occur |
A |
|
Malfunction occurs |
B |
| A |
|
END (SMARTPHONE OR APPLICATION WAS CAUSE) |
| B |
|
REPLACE RADIO & DISPLAY RECEIVER ASSEMBLY |
|
12. |
CHECK MY SETTINGS SYSTEM |
(a) Check that the my settings system operates normally.
HINT:
Click here
|
Result |
Proceed to |
|---|---|
|
Operates normally |
A |
|
Not operates normally |
B |
| B |
|
GO TO MY SETTINGS SYSTEM |
|
|
13. |
CHECK PROBLEM SYMPTOMS (MY SETTINGS FUNCTION) |
(a) Confirm problem symptoms
(1) Confirm the problem symptoms of the my settings function, and proceed to the respective link.
|
Problem symptoms |
Proceed to |
|---|---|
|
The settings screen does not display the vehicle name or user name |
A |
|
My settings cannot be created, stored, deleted or uploaded |
B |
|
A value the my settings function cannot be changed |
|
|
A value of the my settings function changes by itself |
|
|
The data of the my settings function cannot be transferred to another vehicle |
|
|
The individual cannot be identified |
C |
| B |
|
GO TO STEP 15 |
| C |
|
GO TO STEP 20 |
|
|
14. |
INSPECT TELEMATICS SYSTEM |
(a) Check that the telematics system operates normally.
HINT:
Click here
|
Result |
Proceed to |
|---|---|
|
Malfunction not occurs |
A |
|
Malfunction occurs |
B |
| A |
|
REPLACE RADIO & DISPLAY RECEIVER ASSEMBLY |
| B |
|
GO TO TELEMATICS SYSTEM |
|
15. |
SERVICE CHECK (GNSS CHECK) |
|
(a) Enter diagnostic mode. Click here |
|
(b) Select "Function Check/Setting" from the "Service Menu" screen.
(c) Select "GNSS Check" from the "Function Check/Setting I" screen.
(d) Select "Time Setting" from the "GNSS Check" screen.
(e) Check "GNSS Time Setting" screen and confirm that "Current time" is set correctly.
|
Result |
Proceed to |
|---|---|
|
"Current time" is correct |
A |
|
"Current time" is not correct |
B |
| B |
|
GO TO PROBLEM SYMPTOMS TABLE (GPS FUNCTION) |
|
|
16. |
CHECK USAGE CONDITIONS OF SMARTPHONE AND APPLICATIONS |
(a) Check that the customers smartphone and applications meet the following conditions:
NOTICE:
If it is necessary to change smartphone settings, update software, etc., make sure to obtain the permission of the customer first.
- The smartphone is turned on
- The smartphone is ready to communicate
- The operation of the smartphone has been confirmed
- The time displayed by the smartphone is correct
- Applications are installed
- Each application is the latest version
(b) Check for malfunctions and confirm that the device operates correctly.
|
Result |
Proceed to |
|---|---|
|
Malfunction does not occur |
A |
|
Malfunction occurs |
B |
| A |
|
END (SMARTPHONE OR APPLICATION WAS CAUSE) |
|
|
17. |
CHECK CONDITION (USER ID USAGE CONDITION) |
(a) Check that the same user ID is not being used for other vehicles.
NOTICE:
If it is necessary to confirm the settings of the smartphone, make sure to obtain the permission of the customer first.
HINT:
By confirming the vehicle registered to each application and then contacting the call center, it can be confirmed whether the same user ID is used for other vehicles.
(b) Check for malfunctions and confirm that the device operates correctly.
|
Result |
Proceed to |
|---|---|
|
Malfunction does not occur |
A |
|
Malfunction occurs |
B |
| A |
|
END (SAME USER ID BEING USED FOR OTHER VEHICLE) |
|
|
18. |
CHECK PIN CODE |
(a) Check the PIN CODE matches the registered PIN code.
|
Result |
Proceed to |
|---|---|
|
PIN CODE does not match |
A |
|
PIN CODE match |
B |
| A |
|
USING THE APPLICATION, OBTAIN A NEW PIN CODE AND CHECK WHETHER THEY MATCH |
|
|
19. |
CHECK CENTER OPERATION STATUS |
(a) Check that operation is normal from a dealer account in a different vehicle.
|
Result |
Proceed to |
|---|---|
|
Is interrupted or down for maintenance |
A |
|
Is not interrupted or down for maintenance |
B |
| A |
|
END (CENTER WAS CAUSE) |
| B |
|
REPLACE RADIO & DISPLAY RECEIVER ASSEMBLY |
|
20. |
CHECK USAGE CONDITIONS |
(a) Check if the application is signed out.
|
Result |
Proceed to |
|---|---|
|
The application is signed out |
A |
|
The application is not signed out |
B |
| A |
|
SIGN IN TO THE APPLICATION AND CHECK AGAIN |
|
|
21. |
CHECK USAGE CONDITIONS OF SMARTPHONE AND APPLICATIONS |
(a) Check that the customers smartphone and applications meet the following conditions:
NOTICE:
If it is necessary to change smartphone settings, update software, etc., make sure to obtain the permission of the customer first.
(b) The smartphone is turned on
(c) The smartphone is ready to communicate
(d) Check that the "Bluetooth" setting of the smartphone is set to on
(e) The operation of the smartphone has been confirmed
(f) The time displayed by the smartphone is correct
(g) Applications are installed
(h) Each application is the latest version
(i) The application is started and the user is signed in
(j) The smartphone is displayed on "Bluetooth devices" on the my settings screen of the in-vehicle device.
(k) Check for malfunctions and confirm that the device operates correctly.
|
Result |
Proceed to |
|---|---|
|
Malfunction does not occur |
A |
|
Malfunction occurs |
B |
| A |
|
END (SMARTPHONE OR APPLICATION WAS CAUSE) |
| B |
|
REPLACE RADIO & DISPLAY RECEIVER ASSEMBLY |
READ NEXT:
Bluetooth Connection History
CAUTION / NOTICE / HINT
HINT:
Check that the following conditions of the "Bluetooth" device being
used by the customer are met.
Operation of the "Bluetooth" device has been
Wi-Fi Connection History
CAUTION / NOTICE / HINT
NOTICE:
Depending on the parts that are replaced during vehicle inspection
or maintenance, performing initialization, registration or calibration may be needed.
Click here
When Voice Recognition Switch is Pressed a Short Beep is Emitted but the Voice
Recognition System does not Start
PROCEDURE
1.
CHECK CONDITION
(a) While paying attention to the condition of the spoken voice
command, perform a voice recognition operation.
HINT:
When the voi
SEE MORE:
Parts Location
PARTS LOCATION ILLUSTRATION
*1 VEHICLE APPROACHING SPEAKER ASSEMBLY
*2 SKID CONTROL ECU (BRAKE ACTUATOR ASSEMBLY)
*3 HYBRID VEHICLE CONTROL ECU
*4 VEHICLE APPROACHING SPEAKER CONTROLLER
*5 MAIN BODY ECU (MULTIPLEX NETWORK BODY ECU)
*6 COMBINATION METER
My Setting cannot be Recalled
DESCRIPTION It may be possible to determine the cause of the problem by the customize setting items which are not recalled or type of registered device for which a recall is not performed. If all customize setting items are not recalled, it is suspected that the main body ECU (multiplex network body
