CAUTION / NOTICE / HINT
HINT:
Check that the following conditions of the "Bluetooth" device being used by the customer are met.
PROCEDURE
1. |
CHECK RESULT OF "Bluetooth Connection History" |
(a) Using the GTS, check the "Bluetooth Connection History" and proceed to the appropriate link in accordance with the contents of the "Bluetooth" connection history.
Click here
HINT:
Check the "Bluetooth" connection history around the time that the malfunction occurred.
Result |
Proceed to |
---|---|
History Type is "Registration" and Result is "Failure". |
A |
History Type is "Connection" and Result is "Failure". |
B |
History Type is "Disconnection". |
C |
Contents is "Send" and Result is "Failure". |
D |
Contents is "Incoming Call" and Result is "Failure". |
E |
Contents is "Call" and Result is "Failure". |
F |
Contents is "Start of The Standby Phonebook Transfer" and Result is "Failure". |
|
Contents is "Stop Phonebook" and Result is "Failure". |
|
Contents is "Switching of The Call" and Result is "Failure". |
G |
Contents is "End of Call" and Result is "Failure". |
|
Contents is "Play" and Result is "Failure". |
H |
Contents is "Stop" and Result is "Failure". |
|
Contents is "Pause" and Result is "Failure". |
|
Contents is "Truck Up" and Result is "Failure". |
|
Contents is "Truck Down" and Result is "Failure". |
|
Contents is "Fast forward" and Result is "Failure". |
|
Contents is "Rewind" and Result is "Failure". |
|
Contents is "Repeat ON" and Result is "Failure". |
|
Contents is "Repeat OFF" and Result is "Failure". |
|
Contents is "Random ON" and Result is "Failure". |
|
Contents is "Random OFF" and Result is "Failure". |
|
Contents is "Streaming Play" and Result is "Failure". |
|
Contents is "Streaming Stop" and Result is "Failure". |
|
Contents is "Acquisition of Music Information" and Result is "Failure". |
I |
Contents is "Message List Acquisition" and Result is "Failure". |
J |
Contents is "Message Acquisition" and Result is "Failure". |
|
Contents is "Setting of Notification Registration" and Result is "Failure". |
|
Contents is "Message Transmission" and Result is "Failure". |
K |
B |
GO TO STEP 3 |
C |
GO TO STEP 6 |
D |
GO TO STEP 7 |
E |
RESTART "BLUETOOTH" DEVICE AND CHECK IF APPLICATION IS COMPATIBLE |
F |
RESTART "BLUETOOTH" DEVICE |
G |
RESTART "BLUETOOTH" DEVICE AND CHECK IF APPLICATION IS COMPATIBLE |
H |
RESTART "BLUETOOTH" DEVICE AND CHECK USING ANOTHER APPLICATION |
I |
RESTART "BLUETOOTH" DEVICE AND CHECK THAT TRACK INFORMATION IS DISPLAYED ON DISPLAY |
J |
CHECK FOR ANY MESSAGES DISPLAYED ON DEFAULT APPLICATION OF "BLUETOOTH" DEVICE |
K |
CHECK THAT "BLUETOOTH" DEVICE IS NOT OUTSIDE OF THE COMMUNICATION AREA AND CHECK FOR ANY MESSAGES DISPLAYED ON DEFAULT APPLICATION OF "BLUETOOTH" DEVICE |
|
2. |
CHECK REGISTRATION FAILURE HISTORY |
(a) Proceed to the appropriate link in accordance with "Contents" of "Bluetooth" connection history.
Result |
Proceed to |
---|---|
Contents is "Time Out" |
A |
Contents is "Authentication Error" |
B |
Contents is "Other Error" |
C |
A |
RESTART THE "BLUETOOTH" DEVICE |
B |
PERFORM "BLUETOOTH" DEVICE REGISTRATION |
C |
AFTER TURNING THE IGNITION SWITCH OFF AND BACK TO ON AND RESTART THE "BLUETOOTH" DEVICE, PERFORM "BLUETOOTH" DEVICE REGISTRATION |
3. |
CHECK CONNECTION FAILURE HISTORY |
(a) Proceed to the appropriate link in accordance "Profile" and "Contents" of "Bluetooth" connection history.
Result |
Proceed to |
---|---|
Profile is "HFP" and Contents is "Time Out" |
A |
Profile is "AVP" and Contents is "Time Out" |
|
Profile is "HFP" and Contents is "Authentication Error" |
B |
Profile is "AVP" and Contents is "Authentication Error" |
|
Profile is "HFP" and Contents is "Page Time Out" |
C |
Profile is "AVP" and Contents is "Page Time Out" |
|
Profile is "HFP" and Contents is "Other Error" |
D |
Profile is "AVP" and Contents is "Other Error" |
E |
Profile is "PBAP" |
F |
Profile is "MAP" |
G |
A |
RESTART "BLUETOOTH" DEVICE |
B |
PERFORM REGISTRATION |
C |
MOVE "BLUETOOTH" DEVICE CLOSE TO IN-VEHICLE DEVICE CHECK THAT "BLUETOOTH" SETTIING ON AND PERFORM "BLUETOOTH" CONNECTION PROCEDURE MOVE "BLUETOOTH" |
D |
RESTART "BLUETOOTH" DEVICE AND CHECK THAT "HFP" SETTING IS SET TO ON |
E |
RESTART "BLUETOOTH" DEVICE AND CHECK THAT AVP (MEDIA) SETTING IS SET TO ON |
G |
GO TO STEP 5 |
|
4. |
CHECK CONNECTION FAILURE HISTORY (PBAP) |
(a) Proceed to the appropriate link in accordance with "Contents" of "Bluetooth" connection history.
Result |
Proceed to |
---|---|
Contents is "Time Out" |
A |
Contents is "Authentication Error" |
B |
Contents is "Other Error" |
C |
A |
RESTART THE "BLUETOOTH" DEVICE AND CHECK THAT THE PHONEBOOK SYNCHRONIZATION SETTING IS SET TO ON |
B |
PERFORM "BLUETOOTH" DEVICE REGISTRATION |
C |
RESTART "BLUETOOTH" DEVICE AND CHECK THAT "PBAP" (PHONEBOOK TRANSFER) SETTING IS SET TO ON |
5. |
CHECK CONNECTION FAILURE HISTORY (MAP) |
(a) Proceed to the appropriate link in accordance with "Contents" of "Bluetooth" connection history.
Result |
Proceed to |
---|---|
Contents is "Time Out" |
A |
Contents is "Authentication Error" |
B |
Contents is "Other Error" |
C |
A |
RESTART "BLUETOOTH" DEVICE AND CHECK THAT MESSAGE SYNCHRONIZATION SETTING IS SET TO ON |
B |
PERFORM REGISTRATION |
C |
RESTART "BLUETOOTH" DEVICE AND CHECK THAT MAP (MESSAGE) SETTING IS SET TO ON |
6. |
CHECK DISCONNECTION HISTORY |
(a) Proceed to the appropriate link in accordance "Profile" and "Contents" of "Bluetooth" connection history.
Result |
Proceed to |
---|---|
Contents is "Link Loss" |
A |
Contents is "Other Error" |
B |
A |
RESTART "BLUETOOTH" DEVICE, MOVE "BLUETOOTH" DEVICE CLOSE TO IN-VEHICLE DEVICE, AND CONFIRM RESULT |
B |
TURN IGNITION SWITCH OFF AND CONFIRM RESULT |
7. |
CHECK OUTPUT FAILURE HISTORY |
(a) Proceed to the appropriate link in accordance with "Contents" of "Bluetooth" connection history.
Result |
Proceed to |
---|---|
Contents is "Time Out" |
A |
Contents is "Out of Service" |
B |
Contents is "Redial Regulation" |
C |
Contents is "Other Error" |
D |
A |
RESTART "BLUETOOTH" DEVICE AND CHECK IF APPLICATION IS COMPATIBLE |
B |
RESTART "BLUETOOTH" DEVICE AND MOVE VEHICLE INTO CELLULAR PHONE SERVICE AREA AND PERFORM SEND OPERATION |
C |
RESTART THE "BLUETOOTH" DEVICE |
D |
TURN IGNITION SWITCH OFF, RESTART "BLUETOOTH" DEVICE AND CONFIRM RESULT |