Toyota Corolla Cross Owners & Service Manuals

Toyota Corolla Cross: How To Proceed With Troubleshooting

CAUTION / NOTICE / HINT

HINT:

  • The power back door system troubleshooting procedure is based on the premise that the smart key system (for Entry Function) is operating normally. Check the power back door system first before troubleshooting the power back door system.

    for HEV Model: Click here

    for Gasoline Model: Click here

  • Use the following procedure to troubleshoot the power back door system.
  • *: Use the GTS.

PROCEDURE

1.

VEHICLE BROUGHT TO WORKSHOP

NEXT

2.

INSPECT AUXILIARY BATTERY VOLTAGE

(a) Measure the auxiliary battery voltage with the ignition switch off.

Standard voltage:

11 to 14 V

HINT:

  • A simple method to determine whether the auxiliary battery is discharged is to operate the horn.
  • If the voltage is below 11 V, recharge or replace the auxiliary battery before proceeding.

(b) Check the fuses and relays.

(c) Check the connector connections and terminals to make sure that there are no abnormalities such as loose connections, deformation, etc.

NEXT

3.

CHECK COMMUNICATION FUNCTION OF CAN COMMUNICATION SYSTEM*

(a) Use the GTS to check if the CAN communication system is functioning normally.

for HEV Model: Click here

for Gasoline Model: Click here

Result

Proceed to

DTC is not output

A

DTC is output

B

B

GO TO CAN COMMUNICATION SYSTEM

  • for HEV Model: Click here
  • for Gasoline Model: Click here

A

4.

CHECK FOR DTC*

(a) Check for DTCs.

Body Electrical > Back Door > Trouble Codes

(b) Clear the DTCs.

Body Electrical > Back Door > Clear DTCs

(c) Recheck for DTCs.

Body Electrical > Back Door > Trouble Codes

Result

Proceed to

DTCs are not output

A

DTCs are output

B

B

GO TO DIAGNOSTIC TROUBLE CODE CHART

A

5.

PROBLEM SYMPTOMS TABLE

(a) Refer to Problem Symptoms Table.

Click here

Result

Proceed to

Fault is not listed in Problem Symptoms Table

A

Fault is listed in Problem Symptoms Table

B

B

ADJUST, REPAIR OR REPLACE IN ACCORDANCE WITH PROBLEM SYMPTOMS TABLE

A

6.

OVERALL ANALYSIS AND TROUBLESHOOTING*

(a) Operation Check

Click here

(b) Terminals of ECU

Click here

(c) Data List / Active Test

Click here

NEXT

7.

ADJUST, REPAIR OR REPLACE

(a) Check whether the replacement, removal and installation of the multiplex network door ECU or disconnection of the connectors of the multiplex network door ECU, the disconnection of the cable of the negative (-) auxiliary battery terminal with the back door open, or the removal and installation or replacement of the power source system fuses has been performed.

Result

Proceed to

The replacement, removal and installation of the multiplex network door ECU or disconnection of the connectors of the multiplex network door ECU, the disconnection of the cable of the negative (-) auxiliary battery terminal with the back door open, or the removal and installation or replacement of the power source system fuses has been performed.

A

The replacement, removal and installation of the multiplex network door ECU or disconnection of the connectors of the multiplex network door ECU, the disconnection of the cable of the negative (-) auxiliary battery terminal with the back door open, or the removal and installation or replacement of the power source system fuses has not been performed.

B

B

GO TO STEP 9

A

8.

INITIALIZE POWER BACK DOOR SYSTEM

(a) Initialize the power back door system.

Click here

NEXT

9.

CONFIRMATION TEST

NEXT

END

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