Toyota Corolla Cross: How To Proceed With Troubleshooting

CAUTION / NOTICE / HINT

PRECAUTIONS WHEN TROUBLESHOOTING

NOTICE:

• Because the order of diagnosis is important to allow correct diagnosis, make sure to begin troubleshooting using How to Proceed with Troubleshooting when CAN communication system related DTCs are output.
• If the CAN communication system is malfunctioning, check the contact pressure of the terminals in connectors, as insufficient terminal contact pressure may be the cause.

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• Before measuring the resistance of the CAN bus, turn the ignition switch off and leave the vehicle for 1 minute or more without operating the key or any switches, or opening or closing the doors. After that, disconnect the cable from the negative (-) auxiliary battery terminal and leave the vehicle for 1 minute or more before measuring the resistance.
• After the ignition switch is turned off, there may be a waiting time before disconnecting the negative (-) auxiliary battery terminal.

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• When disconnecting and reconnecting the auxiliary battery.

  HINT:

  When disconnecting and reconnecting the auxiliary battery, there is an automatic learning function that completes learning when the respective system is used.

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(a) CAN communication DTCs are output for CAN main bus and CAN branch malfunctions as well as for internal malfunctions or power source malfunctions of ECUs or sensors for systems using CAN communication. Therefore, when DTCs for internal malfunctions or power source malfunctions of corresponding systems are output at the same time as CAN communication DTCs, troubleshoot according to the internal malfunction and power source malfunction DTCs.

(b) The DLC3 inspection can only be used to detect malfunctions in the diagnosis bus (the bus which connects the DLC3 to the central gateway ECU (network gateway ECU)).

(c) An open in a branch for ECUs or sensors that are connected to the CAN main bus can be checked by performing a CAN bus check using the GTS. (This inspection is possible when all the main bus lines are normal.)

(d) In the event of communication error history in the central bus, identify the ECUs or sensors which were not communicating by analyzing the combination of stored DTCs or by performing Communication Bus Check (Detail).

(e) If a sub bus has a communication error, the gateway function equipped ECU (sub bus monitor ECU) detects it and stores DTCs related to the error.

HINT:

On the GTS, gateway function equipped ECUs display DTCs for ECUs connected to the sub bus.

(f) When an open circuit is detected, before disconnecting related connectors for inspection, push in on the connector body to check that the connector is not loose or disconnected.

(g) When a connector is disconnected, check that the terminals and connector body are not cracked, deformed or corroded.

PROCEDURE

HINT:

• If the ignition switch can be turned to ON (the power source mode can be changed to on) when the vehicle is brought in for repair, check for DTCs and check the illumination condition of the indicators in the combination meter assembly and the basic operation of the vehicle (such as steering operation) promptly.
• Do not turn the ignition switch off until the inspection of the vehicle is finished, as some fail-safe functions are canceled when the ignition switch is turned off.
• If the ignition switch cannot be turned to ON (the power source mode cannot be changed to on) even though the auxiliary battery voltage is normal, repair this malfunction before performing troubleshooting.

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• When the ignition switch cannot be turned to ON, data can be read from ECUs that can communicate with the ignition switch off by connecting the GTS to the vehicle and turning a courtesy light switch on and off at intervals of 1.5 seconds or less until communication starts.

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HINT:

• When troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
• Ask the customer if the vehicle is/was equipped with additional devices such as a theft deterrent device or monitor. (If equipped, explain to the customer that the additional devices will be removed before performing troubleshooting as the malfunction cannot be checked properly.)
• Examples of points to be confirmed are shown below.

(a) It is useful to confirm the symptoms and the conditions in which the vehicle was operating at the time when a malfunction occurred. This helps to narrow down the malfunctioning part.

HINT:

• What was affected (system, part or meter warning indicators)
• What happened (details of the malfunction)
• When (occurrence date and time, frequency and if it recurs or not)
• Under what kind of situation did the problem occur (driving and operating condition at the occurrence and weather)
• Road type or condition (city, suburb, paved road, unpaved road, highway, etc.)
• Conditions when vehicle returned to normal (ignition switch was turned off, etc.)

NEXT

(a) Measure the auxiliary battery voltage with the ignition switch off.

Standard Voltage:

11 to 14 V

If the voltage is below 11 V, recharge or replace the auxiliary battery before proceeding to the next step.

HINT:

If the ignition switch cannot be turned to ON, measure the voltage of the auxiliary battery. If it is below 11 V, perform inspection after replacing or recharging the auxiliary battery.

NG

CHARGE OR REPLACE AUXILIARY BATTERY

OK

HINT:

Read the GTS operator's manual before use.

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(a) Connect the GTS to the DLC3.

(b) Turn the ignition switch to ON.

(c) Turn the GTS on.

(d) Check that the GTS and ECUs can communicate with the ignition switch ON.

HINT:

• ECUs and sensors are not displayed on the "Communication Bus Check" screen when the GTS cannot communicate with the vehicle.
• If communication between the GTS and ECUs is not possible, either the GTS or vehicle has a malfunction.
• If communication between the GTS and ECUs is still not possible even when the GTS is connected to another vehicle, the GTS has a malfunction. Perform the self tests described in the GTS operator's manual. (The GTS may be malfunctioning or its battery may be discharged.)

NG

GO TO Check CAN Communication Connection

OK

(a) Based on the vehicle equipment and specifications, confirm the systems that use CAN communication.

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(b) Select "CAN Bus Check" from the screen on the GTS.

(c) Observe the screen for approximately 2 minutes to check the ECUs and sensors displayed on the screen.

(d) Check for ECUs or sensors displayed as not communicating on the "Communication Bus Check" screen (indicated by a red background color or a background color that changes from red to yellow).

NOTICE:

• A sub bus monitoring ECU outputs DTCs for its respective ECUs and sensors. Identify the malfunctioning ECU or sensor using the output DTCs.
• ECUs or sensors that are not installed to the vehicle will not be displayed. Do not mistake these for ECUs or sensors that are not communicating.
• When using the combo box, it may be possible to select a sub bus from the drop down list that does not have any connected ECUs or sensors. This is not a malfunction and occurs when there is no optional device connected to a sub bus which is monitored by a sub bus monitoring ECU (gateway function equipped ECU).

HINT:

• For details on how to read the "Communication Bus Check" screen, refer to Description of "Communication Bus Check" screen.

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• If there is an ECU or sensor whose connection status changes intermittently while checking the "Communication Bus Check" screen, there may be an open circuit in one of the wires of a branch line of an ECU or sensor in the bus. If an open occurs in one of the wires of a CAN branch line, it may interfere with the communication of other ECUs or sensors resulting in an incorrect state being displayed.
• The central gateway ECU (network gateway ECU) displays the connection status of ECUs and sensors connected to the central bus on the GTS.
• Sub bus monitoring ECUs display the connection status of ECUs and sensors connected to their respective sub bus on the GTS.
• If a CAN commutation DTC is output for an ECU connected to the sub bus, refer to the corresponding diagnostic procedure.

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B

GO TO STEP 8

A

(a) Using the GTS, perform Health Check to read current and history DTCs and record them.

NOTICE:

• CAN communication DTCs are output when there is an open or short in any of the communication lines. Any problems with the power source of a corresponding ECU or sensor, or problems in the ECU or sensor itself also cause these DTCs to be output.
• If a CAN communication line connector is disconnected with the ignition switch ON or ACC, the ECUs of the corresponding system and related systems store a DTC.

HINT:

If an open occurs in just one of the wires of a CAN branch line, DTCs which are not related to malfunctioning parts may be output (DTCs may be displayed randomly), or a message indicating a communication error may be displayed.

B

GO TO DTC CHART

C

GO TO PERFORM DIAGNOSIS FOR RESPECTIVE SYSTEM

A

(a) Using the GTS, perform "Initialization".

(b) Using the GTS, display the "Communication Bus Check (Detail)" screen.

HINT:

For details on how to inspect buses using the "Communication Bus Check (Detail)" screen, refer to Description of "Communication Bus Check" Screen.

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(c) Check if ECUs or sensors with a Lost Communication Time (s) of 2 seconds or more are displayed.

A

INSPECT FOR INTERMITTENT PROBLEMS

B

GO TO DIAGNOSIS PROCEDURE FOR RESPECTIVE BUS Target Bus Link Target Bus Link BUS 1 BUS 2 BUS 3 BUS 4 BUS 5 BUS 6 BUS 7 - -

(a) Disconnect the cable from the negative (-) auxiliary battery terminal.

(b) Measure the resistance of the CAN bus for which a malfunction is confirmed from the connector on the central gateway ECU (network gateway ECU) side.

HINT:

• For details on the terminal arrangement of the central gateway ECU (network gateway ECU), refer to Terminals of ECU.

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• If the CAN bus main line is normal and there is an ECU or sensor whose connection status changes intermittently while checking the "Communication Bus Check" screen, there may be an open circuit in one of the wires of a branch line of an ECU or sensor in the bus. If an open occurs in one of the wires of a CAN branch line, it may interfere with the communication of other ECUs or sensors resulting in an incorrect state being displayed.

  Performing the bus inspection again may help in determining the suspected area.

Standard Resistance:

OK

GO TO DIAGNOSIS PROCEDURE FOR RESPECTIVE COMMUNICATION STOP ECU or Sensor Displayed on GTS as Not Communicating Link ECU or Sensor Displayed on GTS as Not Communicating Link Hybrid Vehicle Control Skid Control (ABS/VSC/TRAC) Brake Booster Clearance Warning (Intuitive Parking Assist) Air Conditioning Amplifier Power Steering (EPS) Spiral Cable (Steering Angle Sensor) ECM (Engine) Display and Navigation (AVN) HV Battery Main Body Combination Meter Certification (Smart) and/or Power Management Airbag Blind Spot Monitor "B" DCM Headlight Control Headlight Control (Sub) Back Door Acoustic Vehicle Alerting System Front Radar Motor Generator Parking Assist Monitor System / Rear Camera Front Camera Module Tire Pressure Accessory Gateway

NG

GO TO DIAGNOSIS PROCEDURE FOR RESPECTIVE BUS Target Bus Link Target Bus Link BUS 1 BUS 2 BUS 3 BUS 4 BUS 5 BUS 6 BUS 7 - -

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